Maintenance Agreements

• Pro-active server management
• Custom software which actively monitors your servers and important equipment and instantly alerts our engineers any problems that may occur on your network.
• Fast Response
• With our support packages, EPX provides a guarantee response time of 4 hours, but with our remote support technologies, most queries are resolved a lot of sooner than this.
• Free Hours Included In Your Agreement
• All agreements come with free included hours for On-site and Remote support.
• Our Support Line Answered Within 60 Seconds
• Not Just One Engineer, You Get Our Entire IT Department Supporting You!
• We Manage Your Entire Network
• Nationwide Remote Support
• Highly Experienced and Friendly Engineers

• What is a maintenance agreement?
• Simply put, it is an agreement between EPX and you to look after, maintain and support you and your IT infrastructure.
  
  If your IT is critical for the smooth running of your business, EPX provides you the reassurance of guaranteed response time, free inclusive hours for both on-site and remote support and pro-active monitoring to prevent problems before they happen.
  
  Our agreements are tailor made to suit the needs of our clients, so for more details please contact us.
• What are the benefits of having a maintenance agreement?
• The benefits to having a maintenance agreements are:
  • Guaranteed Response Time - within 4 hours
  • Free Inclusive Hours - from 1 Hour to Unlimited Support
  • Acts as 1st or 2nd Line Support for Your Business
  • Includes both On-site and Remote Support
  • Web Domain Management
  • Web and Email Hosting
  • Business Grade Email Spam Filtering
  • Monthly IT Review Meetings
  • Consultancy for implementing policies, procedures and IT strategies
• Who is this service best for?
• This service is ideal for any company which can´t afford for their IT to go down!
  
  EPX works with companies in a vast array of business sectors with different levels of internal IT management. EPX can act as 1st line support completely take over the management and support of your IT infrastructure or work with an existing internal IT presence as a 2nd line support for issues which might require specialist support or as a safety net to the internal IT presence.
• How much does it cost?
• The cost for maintenance depends on the level of support required. Agreements start from £60 per month, which is a fraction of the cost of hiring an internal IT manager, for which you get an hour of on-site/remote support per month and all the benefits above.
  
  We are more than happy to talk to you about what support you might need and if our service is appropriate we can give you a clear, no obligations quote.