A few years ago, we had a page telling you all about the wonders of MAC codes, which are used when you want to move away from one internet provider and to another. After a recent check, we found that some of our visitors are still interested in that information – so for your viewing pleasure we’ve brought back the MAC page!
Please do bear in mind that this page is here for legacy purposes and that some of the numbers on the list below may well have changed. If there is sufficient interest, we will get this page up to date and modernised!
What is a MAC?
MAC technically stands for Migration Access Code – but is often known as a MAC Code. They allow for the seamless transition between broadband providers with no downtime.
If you are switching provider, your new provider will require the code to move connection.
How can I obtain a MAC?
Simply contact your ISP and ask them for it. Ofcom regulations (from 14th Feb 2007) stipulate that a provider must provide the customer with a MAC upon request – regardless of any dispute.
For a list of internet providers and telephone numbers, please see the table below.
Things to look out for
Excuses and stalling tactics
Asking a provider for a MAC is effectively telling your provider that you no longer require their service. They may attempt to fob you off with excuses – “our systems are down right now, please try again tomorrow” is always popular.
When moving providers, often you may not be able to keep the email address that was provided with the broadband package.
For the most security, we recommend purchasing your own custom domain name (e.g. firstname.lastname@example.org – or similar), so that you can keep your email account no matter who provides your broadband.
Charges and contracts
Ofcom regulations state that an Internet Service Provider may not charge for a MAC.
However, be aware that there may be contractual obligations in place for a customer to pay a termination charge if wishing to leave a contract early.
MACs are only valid for 30 days from the date of their generation. Remember – you may not be given the MAC immediately after it has been generated.
|AAISP||01344 400 999|
|AOL/Talktalk||0870 320 2020
0870 444 1820
|Brightview Internet Services||0207 665 3000|
|BT Broadband||0800 800 030|
|Bulldog||0800 404 8151
08712 225 550
|Care4free||0870 160 9901|
|Claranet||0845 355 2000|
|Community Internet||01865 856 170|
|Dark Marketing||0870 742 4455|
|Demon||0845 272 2333
0845 272 0040
|Dial Start||0870 160 1385|
|Easynet||0845 333 4400
0845 333 3500
|Eclipse Internet||0845 122 4111|
|EFHBroadband.com||0870 141 7038|
|Entanet||0871 433 3682|
|Fast.co.uk||0870 881 3278|
|Freenetname||0870 909 0586|
|Freeserve||0844 412 2202|
|Global Internet||0870 909 8100|
|ic24||0870 160 1381|
|Internet Central||01782 667766|
|InterViVo Networks||0845 345 9234|
|KCom||0148 260 2555|
|LCC Communications||0870 242 7443|
|Madasafish||0870 160 1386|
|Metronet||0870 284 0284|
|Netplan Internet Solutions||0870 751 8345|
|NewNet||0132 922 6722|
|Nildram||08701 608 600
0870 094 6000
|NTL/Telewest Business||0800 953 0180|
|O2||0800 977 7337|
|Orange||0870 0102 462|
|Orange Business||0844 412 2202|
|Pipex Internet||0845 077 8324
08712 225 550
|PlusNet||0845 140 0200|
|Sky||08705 515 515|
|Spitfire||0207 501 3030|
|TalkTalk Business||0870 444 1820|
|Totalise||0870 160 9905|
|Tiscali||0845 077 4488
0870 740 0801
|UK Online||0800 053 2222|
|Unicom||0161 946 4664|
|Uniworld||0845 458 4510|
|Vialtus (former Pipex Business)||0871 222 5550|
|Virgin Media||0845 840 7777|
|Vodafone||0870 070 3202|
|Waitrose.com||0800 980 0018|
|XLN||0844 880 6119|
|Zen Internet||0845 058 9000
0845 058 9009
EPX Technical Services has a vacancy for a Business Development Manager.
For a full description, please visit http://www.epx.ltd.uk/BDM.pdf
Applications must be submitted to EPX before the end of September 2012.
IT SUPPORT COMPANY OFFERS FREE COMPUTERS FOR SCHOOLS
The upcoming Education Show trade fair at Birmingham’s NEC will see Stafford-based IT support company EPX Technical Services launching a new special offer of free computers for schools and colleges.
Any educational establishment signing up to an IT maintenance contract with EPX for one, two or three years, will be eligible for the offer.
Daniel Ellis, Managing Director of EPX told us, “In many schools it is the ICT teacher who maintains the computer systems, but this can have its drawbacks. Now, increasing numbers of schools are looking to outsource this role in order to free up their own staff, so they can spend more time teaching.”
EPX bring their knowledge and experience of just about every kind of network and system to the complex learning environment, also helping schools to fix their IT costs. A typical service package includes regular on-site visits by a dedicated IT engineer, fixing small problems via remote support, and a 24 hour emergency call-out service.
Mr Ellis continued, “We are delighted to be showing our commitment to Corporate Social Responsibility and education by launching our Free PCs for Schools offer at the Education Show. Our maintenance packages already offer outstanding value for money for schools. By giving away free computers we are demonstrating how we are always prepared to go the extra mile for those in education.”
The deal is simple: For every £100 per month a school spends as part of a twelve-monthly maintenance contract with EPX the school will receive one PC, preinstalled with Windows, including on-site set up, absolutely free of charge. This also applies for every £75 per month spent over two years or every £50 per month over three years. The offer is open until 31st October 2012.
In conclusion, Mr Ellis said “We urge anyone interested in our Free PCs for Schools offer to come and chat with us at stand C86 at the Education Show.”
1 – The Education Show runs from Thursday 15th to Saturday 17th March 2012 at the NEC Birmingham. In 2012, the Education Show celebrates its 21st anniversary. Free to attend, the show is the UK’s largest showcase of educational resources, best practice methods and CPD training. Each year around 15,000 visitors test, sample, discuss and compare thousands of resources, designed to meet a huge range of educational needs. The vast array of resources, seminars and workshops, product training and demonstrations make this the most useful date in a school’s calendar.
2 – EPX Technical Services (EPX Limited) is an IT Support and Solutions company. Established in March 2005 in Stafford, Staffordshire, EPX Technical Services has since worked tirelessly to become a key player in the Midlands IT sector. Over the last 2 years, EPX Technical Services has seen significant expansion into the Midlands and North-West, providing our IT services to a wider range of customers. EPX continues to go from strength to strength, now working with clients Nationwide. Read more about EPX Ltd here - http://www.epx.ltd.uk/
3 – For further information about EPX Ltd or the Free PCs for Schools offer, please contact Daniel Ellis on 03333 44 00 98.
4 – Social media
EPX Technical Services have maintenance contracts specifically designed for the Education sector.
An IT Engineer visits your school or college on a regular basis (once a week, twice a week, once a month – however often you feel is necessary!) to look after the network with the backing of a skilled IT team back at head office.
When our engineer isn’t visiting and you still need fast support, our engineers at head office use our remote support service to fix your problems. If you’d prefer, we can still send an IT engineer out to visit you if necessary.
Free computer systems - about the offer
For schools willing to take on a maintenance contract with EPX, we will provide certain numbers of free computer systems for use in classrooms or the school offices.
The Education Show 2012 floorplan - Stand C86 in the ICT Zone
Businesses, large and small, rely on computer systems to operate. It is unimaginable to think that in any industry, business can function without the benefits of today’s technology. Traditionally, a business has its own IT Support within its workforce. Since most modern systems have to be operative 24/7, the IT department is also staffed around the clock.
It does cost quite a sum to train and employ experts to serve the IT Services for any business. Some companies have turned to outsourcing IT Support to reduce costs. Although this is the primary reason for doing so, this is not the only advantage from this strategy. Let us try to discover why more and more companies have opted to outsource their IT Services.
Outsourced IT Support provides a wide range of services. This include consultation about business needs, installation of hardware, management of software systems, maintenance of network, and resolving computer security threats. This gives any company more chance to allot resources where it matters most – the core operation of its business.
Knowing that experts in the field operate your IT Helpdesk, you can be certain that your IT needs are satisfied according to standards. Your equipment is of good quality and licensed; your personnel are of adequate experience and certified. You also have the benefit of having only one point of contact for all IT-related concerns. No need to contact another team just because you have a different problem.
Ever had a technical issue and your own IT team was quite slow in responding to your calls for help? IT companies thrive because they are needed. They long to keep a good relationship with their clients. Outsourced IT Helpdesk tends to provide a quicker response in case any issues arise about an IT-related concern. They answer calls and emails immediately to assess circumstances and deliver the required solution. Outsourced IT Support is usually able to fix a problem remotely, removing the need for an on-site visit.
Companies specializing in outsourced IT Services continue to prosper because their support is central to any business. Companies that have hired and outsourced IT Support have realized a good return of their investment. This remains to be the trend in the business world today.