IT Support by Type

IT Support by Size

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Maintenance Packages

  • check Proactive server management
  • Custom software which actively monitors your servers and important equipment and instantly alerts our engineers to any problems that may occur on your network.
  • check Fast Response
  • With our support packages, EPX Technical Services provides a guaranteed response time of 4 hours but, with our remote support technologies, most queries are resolved a lot of sooner than this.
  • check Inclusive IT Support Hours In Your Agreement
  • All agreements come with free included hours for on-site and remote support.
  • check IT Helpdesk
  • check Our Support Line Answered Within 60 Seconds
  • check Not Just One Engineer, You Get Our Entire IT Department Supporting You!
  • check We Manage Your Entire Network
  • check Nationwide Remote Support
  • check Highly Experienced and Friendly Engineers
  • Star What is a maintenance agreement?
  • Simply put, it is an agreement between EPX and you to look after, maintain and support you and your IT infrastructure.

    If your IT is critical for the smooth running of your business, EPX provides you the reassurance of guaranteed response time, free inclusive hours for both on-site and remote support and proactive monitoring to prevent problems before they happen.

    Our agreements are tailor-made to suit the needs of our clients, so for more details please contact us.
  • Star What are the benefits of having a maintenance agreement?
  • The benefits to having a maintenance agreement are:
    • Guaranteed Response Time - Within 4 Hours
    • Free Inclusive Hours - from 1 Hour to Unlimited Support
    • Acts as First or Second Line Support for Your Business
    • Includes both On-site and Remote Support
    • Web Domain Management
    • Web and Email Hosting
    • Business Grade Email Spam Filtering
    • Monthly IT Review Meetings
    • Consultancy for implementing policies, procedures and IT strategies
  • Star Who is this service best for?
  • This service is ideal for any company who can´t allow for their IT to go down!

    EPX works with companies in a vast array of business sectors with different levels of internal IT management. EPX can act as first line support by completely taking over the management and support of your IT infrastructure or work with an existing internal IT presence as a second line support for issues which might require specialist support or as a safety net to the internal IT presence.
  • Star How much does it cost?
  • The cost for maintenance depends on the level of support required. Agreements start from £60 per month, which is a fraction of the cost of hiring an internal IT manager, for which you get an hour of on-site/remote support per month and all the benefits above.

    We are more than happy to talk to you about what support you might need and when you call us we can give you a clear, no obligations quote.
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